Delivery Service Policy
[Ecodete] Delivery Service Policy In order to provide our customers with a comfortable delivery service, we have established the following delivery service policy.
■▼Shipping costs▼
Sagawa Express
*We offer free shipping on all products. However, additional shipping charges may apply for deliveries to remote islands and specific areas. Please check the order screen for details.
■▼Regarding receiving your luggage▼
There has been an increase in cases where the recipient is not at home when delivering on the specified delivery date and time. Therefore, we may ask you to confirm in advance whether the recipient is at home.
We also ask for your understanding and cooperation in order to reduce redelivery and ensure smooth delivery. If you are not at home, please respond to the delivery company's contact and ask for advice on changing the delivery date and time or delivery address.